SHIPPING INFORMATION
Packages are typically dispatched within 1-2 days after payment confirmation and
shipped with a tracking number via reliable couriers such as FedEx, UPS, TNT, DPD, GLS, or DHL. For deliveries to extended areas, forges may be shipped via regular post, which could result in slightly longer shipping times.
Our packaging is designed to provide ample protection to ensure your items arrive safely.
CUSTOM DUTIES Buyers are responsible for any customs duties incurred. DEVIL-FORGE does not assume responsibility for customs duties. Customers only pay for the product and shipping, excluding custom duties.
SHIPPING TIME
USA, Canada: 5-8 business days
European Union: Approximately 2-7 business days (varies by location)
Other countries: 5-12 business days
TERMS
We reserve the right to change the product labelling if deemed necessary, although the product specification remains the same.
DEVIL-FORGE cannot be held responsible for any damage caused by use of gas forges, gas furnaces, gas burners that is different than advised in the instructions for use. With purchasing our products, the buyer declares: to have read the order-information and terms and shipping information carefully and to have understood it.
DEVIL-FORGE cannot be held responsible for orders that have not arrived due to: If the address detail you give is incorrect in any aspect. Customs delaying shipment.
DEVIL-FORGE held responsibility for orders that have not arrived due to: Loss of the product by postal or couriers’ services.
If your product was damaged, we will not held responsibility. We will be responsible if you ask us for insurance before we ship the product!
We don’t give discounts to discounted items.
REFUNDS & RETURNS
Refunds or re-shipping due to incorrect address details are only possible after the shipment is returned to us, a process that may take up to 8 weeks. Reshipping costs are the buyer's responsibility.
DEVIL-FORGE assumes responsibility (if the product was insured) for damages caused by postal services or third parties.
For insured shipments, please request insurance coverage when adding to shipping costs.
Rest assured that your personal details, including order, delivery, and payment information, will be handled securely to maintain confidentiality and ensure precise order and delivery processing.